Harbortouch understands the importance of properly maintaining and supporting your merchant clients and we have dedicated ourselves to providing the best service in
the industry!
Installation and Training
Harbortouch will provide your merchants with complete installation, training and support services to ensure that they are able to utilize their POS solutions as soon
as possible.
Professional Installation
Our experienced installation professionals are certified to install all of our POS hardware and software. Their expertise ensures that your merchants' systems will
be set up correctly the first time.
Training
Harbortouch will provide your merchants with an extensive training session to ensure that they are capable of utilizing their POS solutions from day one. Our experts
will make sure that your merchants are familiar with all of their system's time and money saving features.
Onsite Maintenance
Our onsite maintenance service ensures that your merchants' POS systems are always operating properly. Your merchants will always receive prompt support when they
need it most.
24 Hour In-House Customer Service and Technical Support
Harbortouch is ready to accommodate all of your merchants' support needs at any time of the day and all requests will be handled by our highly trained, in-house
staff. Harbortouch believes that offering an inhouse support operation allows us to ensure that your clients receive a superior level of service. Additionally, our
customer service and technical support representatives are ready to help your merchants with their issues 24 hours a day, 7 days a week.
Remote Support
The Harbortouch Support team will be able to log into a merchant's system (with their approval) to repair any issues with the software and provide additional
training. Merchants will be able to observe the support team as the changes are made, enabling them to address the issue on their own in the future.
Interactive Merchant System
The Interactive Merchant system (IMS) is a secure, web-based solution that gives merchants the ability to view statements, receipts and batch and transaction
details. Designed and developed by UBC's IT team, the IMS has been created with a single goal in mind: to provide the merchant with an accessible, comprehensive
interface that caters to all of their business needs.